Privacy Policy

1. Introduction

svip99 Limited (hereinafter "svip99", "we", "us", or "our") operates the online betting and gaming platform accessible at https://svip99.cam and associated mobile applications (collectively, the "Platform" or "Service"). We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect personal data from our users (hereinafter "you", "your", or "User") in accordance with applicable data protection laws and international privacy standards.

By registering an account, accessing, or using the svip99 Platform, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy. If you do not agree with our privacy practices, you must immediately cease using the Service and refrain from creating an account. This Privacy Policy should be read in conjunction with our Terms & Conditions, which govern your overall use of the Platform.

We recognize that trust is fundamental to our relationship with users, particularly when handling sensitive financial and personal information required for account registration, Know Your Customer (KYC) verification, payment processing, and gaming activities. This Privacy Policy sets forth our commitment to transparency, data security, and your rights as a data subject under applicable privacy legislation.

2. Data Controller and Contact Information

For the purposes of applicable data protection laws, svip99 Limited is the data controller responsible for the processing of your personal information collected through the Platform. If you have questions, concerns, or requests regarding this Privacy Policy or our data handling practices, you may contact us through the following channels:

• Email: [email protected] (plain text contact, not a clickable link)
• Live Chat: Available 24/7 through your account dashboard on the Platform
• Customer Support Hours: 24/7, with priority response during 09:00-02:00 Western Indonesia Time (WIB, UTC+7)

We are committed to responding to all privacy-related inquiries within 30 days of receipt. For urgent matters related to data security or suspected unauthorized access to your account, please contact us immediately through live chat for expedited assistance.

3. Information We Collect

svip99 collects various categories of personal information necessary to provide, maintain, and improve our services, comply with legal obligations, and protect the security and integrity of our Platform. The types of information we collect include:

3.1 Information You Provide Directly

• Account Registration Data: Full legal name, date of birth, gender, email address, phone number, residential address, username, and password.
• Identity Verification (KYC) Documents: Government-issued identification (KTP/Indonesian National Identity Card, passport, or driver's license), proof of address (utility bills, bank statements), and selfie photographs holding your ID document.
• Payment Information: Bank account details (bank name, account number, account holder name), e-wallet account information (OVO, DANA, GoPay account IDs), transaction history, deposit and withdrawal records.
• Communications: Messages, emails, chat transcripts, and other communications you send to our customer support team or through the Platform.
• Responsible Gaming Data: Self-imposed deposit limits, loss limits, session time limits, cooling-off periods, self-exclusion requests, and interactions with responsible gaming tools.

3.2 Information Collected Automatically

• Device Information: IP address, device type, operating system, browser type and version, device identifiers, screen resolution, language preferences.
• Usage Data: Pages viewed, features accessed, time spent on pages, click-through patterns, search queries, game selections, bet history, win/loss records.
• Location Data: Geolocation data derived from your IP address to verify you are physically located in Indonesia when accessing the Platform, as required by our licensing conditions and eligibility requirements.
• Cookies and Tracking Technologies: Session cookies, persistent cookies, web beacons, and similar technologies to enhance user experience, maintain login sessions, analyze Platform performance, and deliver targeted content. See Section 8 for detailed cookie information.

3.3 Information from Third Parties

• Payment Processors: Transaction confirmation, fraud detection alerts, and payment method verification from banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay).
• Identity Verification Services: Results from third-party identity verification and fraud prevention services used to validate KYC documents and screen for suspicious activity.
• Publicly Available Information: Information from public databases, sanctions lists, and self-exclusion registries to comply with anti-money laundering (AML) and responsible gaming regulations.

4. How We Use Your Information

svip99 uses your personal information for the following purposes, consistent with applicable data protection laws and the legitimate interests of our business operations:

• Service Provision: Create, maintain, and manage your account; process deposits, withdrawals, and gaming transactions; deliver sports betting, casino, and slot gaming services; maintain accurate financial records.
• Identity Verification and Compliance: Verify your age (21+ requirement), identity, and residency in Indonesia; comply with Know Your Customer (KYC) and anti-money laundering (AML) regulations; prevent fraud, identity theft, and money laundering; screen against sanctions lists and self-exclusion databases.
• Customer Support: Respond to inquiries, troubleshoot technical issues, resolve disputes, and provide assistance via live chat, email, and phone.
• Security and Fraud Prevention: Monitor account activity for suspicious behavior; detect and prevent unauthorized access, hacking attempts, bonus abuse, and collusion; enforce our Terms & Conditions; protect against fraudulent transactions.
• Platform Improvement: Analyze usage patterns to enhance user experience; develop new features and games; optimize Platform performance and reliability; conduct internal research and statistical analysis.
• Marketing and Communications: Send promotional emails, SMS messages, and push notifications about bonuses, tournaments, and special offers (subject to your consent and opt-out preferences); deliver personalized content and game recommendations based on your activity.
• Responsible Gaming: Implement deposit limits, loss limits, and self-exclusion requests; monitor betting patterns for signs of problem gambling; provide access to responsible gaming tools and resources.
• Legal Obligations: Comply with applicable laws, regulations, and legal processes; respond to law enforcement requests; defend against legal claims; enforce our contractual rights.

5. Sharing and Disclosure of Information

svip99 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of recipients in limited circumstances necessary for our business operations and legal compliance:

5.1 Service Providers and Business Partners

• Payment Processors: Banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) to process deposits and withdrawals.
• Identity Verification Vendors: Third-party KYC and AML screening services to validate identity documents and check sanctions lists.
• Game Providers: Software providers for sports betting platforms, live casino studios, and slot games, who may process your gaming activity and betting history.
• Cloud Hosting and IT Infrastructure: Secure data storage providers and server hosting companies that maintain our Platform infrastructure.
• Customer Support Tools: Live chat software providers and customer relationship management (CRM) systems used to deliver support services.
• Analytics and Marketing Platforms: Analytics tools to understand user behavior and marketing platforms to deliver promotional campaigns (subject to your consent).

All third-party service providers are bound by contractual agreements requiring them to protect your data, use it only for the specified purposes, and maintain confidentiality consistent with this Privacy Policy.

5.2 Legal and Regulatory Authorities

We may disclose your information to government authorities, law enforcement agencies, regulatory bodies, or courts when required by law, legal process, or to comply with regulatory obligations related to anti-money laundering, taxation, licensing, or other legal requirements.

5.3 Corporate Transactions

In the event of a merger, acquisition, corporate restructuring, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring or successor entity, subject to the same privacy protections outlined in this Policy.

6. Data Security Measures

The security of your personal information is a top priority at svip99. We implement industry-standard technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction:

• Encryption: All data transmitted between your device and our servers is encrypted using Secure Socket Layer (SSL) / Transport Layer Security (TLS) protocols with 256-bit encryption.
• Secure Data Storage: Personal information is stored on secure servers with restricted physical and logical access controls, firewalls, and intrusion detection systems.
• Access Controls: Access to personal data is limited to authorized personnel who require such access to perform their job functions, and all access is logged and monitored.
• Authentication: Strong password requirements, account lockout policies after failed login attempts, and optional two-factor authentication (2FA) for enhanced account security.
• Regular Audits: Periodic security assessments, vulnerability scans, and penetration testing conducted by independent security firms to identify and remediate potential vulnerabilities.
• Employee Training: All staff members receive training on data protection principles, confidentiality obligations, and secure data handling practices.

While we employ robust security measures, no method of transmission over the internet or electronic storage is completely secure. You also have a responsibility to protect your account by keeping your password confidential, not sharing account credentials, and immediately reporting any suspected unauthorized access to our support team.

7. Data Retention

svip99 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active Accounts: Personal data associated with active accounts is retained for the duration of your account's active status and for a period after account closure as required by law.
• KYC and AML Records: Identity verification documents and transaction records are retained for a minimum of 5 years following account closure to comply with anti-money laundering regulations.
• Financial Records: Deposit, withdrawal, and betting transaction records are retained for 7 years for tax and audit purposes.
• Marketing Communications: Records of marketing consent and opt-out preferences are retained until you withdraw consent or request deletion.
• Security Logs: Access logs, device information, and security event records are retained for 12 months for fraud prevention and investigation purposes.

Upon expiration of the applicable retention period, your personal data will be securely deleted or anonymized such that it can no longer be associated with you. You may request early deletion of certain data categories by contacting our support team, subject to legal retention requirements.

8. Cookies and Tracking Technologies

svip99 uses cookies and similar tracking technologies to enhance your experience on our Platform, analyze usage patterns, maintain login sessions, and deliver personalized content. Cookies are small text files stored on your device that enable certain functionality and track your interactions with the Platform.

Types of Cookies We Use:

• Essential Cookies: Necessary for the operation of the Platform, including login authentication, session management, and security features. These cannot be disabled without impairing core functionality.
• Performance Cookies: Collect anonymous usage statistics to help us understand how visitors interact with the Platform and identify areas for improvement.
• Functional Cookies: Remember your preferences (language, currency, game filters) to provide a personalized experience across sessions.
• Marketing Cookies: Track your visits across websites and build a profile of your interests to deliver targeted advertising and promotional content (subject to your consent).

You can manage cookie preferences through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling essential cookies may limit your ability to use certain features of the Platform. For more detailed information about managing cookies, please refer to your browser's help documentation.

9. Your Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information under applicable data protection laws. At svip99, we respect and facilitate the exercise of the following rights:

• Right to Access: Request confirmation of whether we process your personal data and obtain a copy of the data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal information in your account.
• Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data, subject to legal retention obligations for KYC, AML, and financial records.
• Right to Restriction of Processing: Request temporary suspension of certain processing activities while we verify the accuracy of your data or assess your objection to processing.
• Right to Data Portability: Request transfer of your data in a structured, commonly used, machine-readable format to another service provider.
• Right to Object: Object to processing of your personal data for direct marketing purposes or based on our legitimate interests.
• Right to Withdraw Consent: Withdraw previously given consent for marketing communications or optional data processing activities at any time.

To exercise any of these rights, please contact our customer support team at [email protected] or through live chat. We will respond to your request within 30 days and may require identity verification to protect against unauthorized access to your data. Please note that certain rights may be limited by applicable laws or necessary for us to comply with legal obligations.

10. International Data Transfers

Your personal information may be transferred to, stored on, and processed by servers located outside of Indonesia, including in jurisdictions that may not provide the same level of data protection as Indonesian law. When we transfer your data internationally, we implement appropriate safeguards such as Standard Contractual Clauses (SCCs) approved by relevant data protection authorities, to ensure your information remains protected consistent with this Privacy Policy and applicable laws.

11. Children's Privacy

svip99 is an adult-oriented gambling platform strictly intended for users aged 21 years or older. We do not knowingly collect personal information from individuals under the legal gambling age. If we become aware that a user is underage, we will immediately terminate the account, delete all associated personal data, and return any deposited funds to the source account. Parents or guardians who believe their child has provided personal information to svip99 should contact us immediately.

12. Changes to This Privacy Policy

svip99 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. Material changes will be communicated via email to your registered email address or through a prominent notice on the Platform. The "Last Updated" date at the top of this document indicates when the most recent revision was made. We encourage you to review this Privacy Policy periodically. Your continued use of the Platform following the posting of changes constitutes your acceptance of the revised Privacy Policy.

13. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our data handling practices, or if you wish to exercise your privacy rights, please contact us:

• Email: [email protected] (plain text contact)
• Live Chat: Available 24/7 in your account dashboard
• Response Time: We aim to respond to all privacy inquiries within 30 days

We are committed to working with you to resolve any privacy concerns or complaints in a fair and timely manner.