Terms & Conditions

1. Introduction and Acceptance of Terms

Welcome to svip99, an online betting and gaming platform operated by svip99 Limited. These Terms and Conditions (hereinafter referred to as "Terms", "Agreement", or "User Agreement") constitute a legally binding contract between you (the "User", "Member", "Player", or "you") and svip99 (the "Company", "Platform", "we", "us", or "our"). By accessing, registering an account on, or using any services provided through the svip99 website located at https://svip99.cam and any associated mobile applications or platforms (collectively, the "Service" or "Platform"), you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety.

If you do not agree with any provision of these Terms, you must immediately cease all use of the Platform and may not register an account or participate in any gaming activities offered by svip99. Continued use of the Service following any modifications to these Terms constitutes your acceptance of such changes. We reserve the right to amend, modify, or update these Terms at any time without prior notice. It is your responsibility to review these Terms periodically. The "Last Updated" date at the top of this document indicates when the most recent revisions were made.

These Terms govern all aspects of your relationship with svip99, including but not limited to account registration, deposits and withdrawals, bonus policies, gameplay rules, responsible gaming obligations, dispute resolution procedures, and intellectual property rights. Additional terms may apply to specific promotions, tournaments, or services, which will be communicated separately and incorporated by reference into this Agreement.

2. Definitions

For the purposes of this Agreement, the following terms shall have the meanings set forth below:

• "Account" means the personal member account registered by a User on the svip99 Platform, through which the User accesses services, makes deposits, places bets, and conducts withdrawals.
• "Balance" refers to the total amount of funds available in a User's Account, including deposited funds, winnings, and bonus credits (subject to applicable wagering requirements).
• "Bet" or "Wager" means any stake placed by a User on a sports event, casino game, slot game, or other gaming product offered on the Platform.
• "Bonus" refers to promotional credits, free bets, free spins, cashback, or other incentives offered by svip99 to Users, subject to specific terms and wagering requirements.
• "Deposit" means the transfer of funds by a User into their svip99 Account via approved payment methods, including but not limited to bank transfer (BCA, BRI, BNI, Mandiri), e-wallets (OVO, DANA, GoPay), and other authorized financial instruments.
• "KYC" (Know Your Customer) refers to the identity verification process required by svip99 to comply with anti-money laundering (AML) regulations and prevent fraud, requiring Users to submit government-issued identification documents and proof of address.
• "Withdrawal" means the transfer of funds from a User's svip99 Account Balance to their designated bank account or e-wallet, subject to verification, minimum/maximum limits, and processing times.
• "IDR" refers to Indonesian Rupiah, the official currency used for all transactions on the svip99 Platform.
• "WIB" (Western Indonesia Time) refers to UTC+7 timezone, used for customer support hours, promotion deadlines, and other time-sensitive communications.

3. Eligibility and Account Registration

3.1 Age and Residency Requirements

To register for and use the svip99 Platform, you must meet the following eligibility criteria:

• You must be at least 21 years of age or the legal age of majority in your jurisdiction, whichever is higher.
• You must be a legal resident of Indonesia and physically located within Indonesian territory when accessing the Platform.
• You must not be prohibited from participating in online gambling activities under any applicable laws or regulations in your jurisdiction.
• You must not be listed on any self-exclusion register or have previously been banned from svip99 for violation of these Terms.
• You must be acting on your own behalf and not on behalf of any third party.

svip99 reserves the right to request proof of age and identity at any time. Failure to provide satisfactory documentation within the requested timeframe may result in account suspension or closure and forfeiture of funds.

3.2 Account Registration Process

To create an account on svip99, you must provide accurate, complete, and current information during the registration process, including but not limited to your full legal name, date of birth, email address, phone number, and residential address. You agree to:

• Maintain only one (1) account per person. Multiple accounts are strictly prohibited and will result in closure of all duplicate accounts and forfeiture of funds and bonuses.
• Keep your account credentials (username and password) confidential and not share them with any third party.
• Notify svip99 immediately if you suspect unauthorized access to your account.
• Ensure all information provided during registration and throughout your use of the Platform remains accurate and up to date.
• Complete the KYC verification process when requested, submitting valid government-issued identification and proof of address.

3.3 Prohibited Users

The following individuals are expressly prohibited from registering or using the svip99 Platform:

• Individuals under 21 years of age.
• Residents of jurisdictions where online gambling is illegal or restricted.
• Employees, affiliates, contractors, or family members of svip99 staff or associated companies.
• Individuals who have been previously self-excluded or banned from svip99 or other gambling platforms.
• Professional bettors or syndicates attempting to exploit the Platform through collusion, arbitrage betting, or other unfair practices.

4. Deposits and Payment Methods

4.1 Accepted Payment Methods

svip99 accepts deposits via the following methods, all processed in Indonesian Rupiah (IDR):

• Bank Transfer: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI (Bank Syariah Indonesia), Bank Permata.
• E-Wallets: OVO, DANA, GoPay, ShopeePay, LinkAja.
• Additional payment methods may be added or removed at svip99's sole discretion without prior notice.

4.2 Deposit Limits and Processing

The minimum deposit amount is Rp 10.000. There is no maximum deposit limit, though deposits exceeding Rp 50.000.000 in a single transaction may require additional verification. Deposits are typically processed instantly, though processing times may vary depending on the payment provider. svip99 does not charge deposit fees, but your bank or payment provider may impose their own charges.

4.3 Deposits Must Be From Your Own Account

All deposits must originate from a payment account registered in your own name. Third-party deposits (deposits from an account not in your name) are strictly prohibited and will result in the funds being returned to the source account, minus any applicable fees, and potential account closure. This policy is in place to comply with anti-money laundering (AML) regulations and prevent fraud.

5. Withdrawals and Payout Policy

5.1 Withdrawal Requirements

To request a withdrawal from svip99, you must:

• Have successfully completed the KYC verification process by submitting valid identification documents (KTP or passport) and proof of address.
• Meet the minimum withdrawal amount of Rp 50.000.
• Ensure all bonus wagering requirements have been fulfilled if you have active bonus funds in your Account.
• Provide a valid bank account or e-wallet registered in your own name matching the name on your svip99 account.

5.2 Processing Times and Limits

Withdrawal requests are typically processed within 1-24 hours during business days (Monday-Friday, 09:00-18:00 WIB). Withdrawals requested on weekends or public holidays will be processed on the next business day. The maximum withdrawal amount per transaction is Rp 100.000.000. Larger amounts may be processed in multiple transactions.

5.3 Withdrawal to Original Payment Method

svip99 reserves the right to require that withdrawals be returned to the same payment method used for deposit, up to the amount deposited via that method. This is a standard AML procedure. Winnings exceeding the deposited amount may be withdrawn to an alternative payment method at our discretion.

5.4 Verification and Anti-Money Laundering Checks

svip99 reserves the right to conduct additional verification checks on any withdrawal request, particularly large withdrawals or withdrawals from accounts with unusual activity patterns. We may request additional documentation such as bank statements, source of funds declarations, or video verification calls. Refusal to comply with such requests may result in withdrawal denial and account suspension.

6. Bonuses and Promotions

6.1 Bonus Terms

svip99 offers various bonuses and promotions to Users, including welcome bonuses, deposit bonuses, free bets, free spins, cashback, and tournament prizes. All bonuses are subject to specific terms and conditions, including but not limited to:

• Wagering Requirements: Bonus funds must be wagered a specified number of times (e.g., 30x) before they can be withdrawn. Different game types contribute differently to wagering (slots typically 100%, table games 10-20%).
• Minimum Deposit: Most bonuses require a minimum qualifying deposit (e.g., Rp 50.000).
• Validity Period: Bonuses expire after a specified period (e.g., 30 days) if wagering requirements are not met.
• Maximum Bet Limits: When playing with bonus funds, maximum bet limits may apply (e.g., Rp 25.000 per bet).
• Game Restrictions: Certain games may be excluded from bonus play or contribute at reduced rates to wagering requirements.

6.2 Bonus Abuse and Forfeiture

svip99 reserves the right to void bonuses, cancel winnings, and close accounts if we detect bonus abuse, including but not limited to: using multiple accounts to claim the same bonus repeatedly, irregular betting patterns designed to exploit bonus terms, collusion with other players, or any form of fraudulent activity. Our decisions regarding bonus abuse are final and binding.

6.3 Opt-Out

Users may opt out of receiving promotional communications or bonuses by contacting customer support. However, opting out does not affect the terms of any bonuses already claimed and active in your Account.

7. Betting Rules and Game-Specific Terms

7.1 Sports Betting Rules

All sports bets placed on svip99 are subject to the specific rules and regulations of each sport and competition. In the event of match abandonment, postponement, or venue change, bets will be settled according to the official rules published on our website. We reserve the right to void bets placed on matches with incorrect odds, obvious errors, or matches suspected of match-fixing.

7.2 Casino Game Rules

Live casino and slot games are governed by the rules established by the respective game providers. Random Number Generator (RNG) games are regularly audited for fairness. Malfunction voids all pays and plays. In the event of a dispute regarding game outcomes, the decision of the game provider and svip99 is final.

7.3 Maximum Payouts

svip99 reserves the right to impose maximum payout limits on certain bet types or events. Details of maximum payouts are available on request from customer support. Progressive jackpot payouts are subject to the rules of the specific jackpot game.

8. Responsible Gaming and Self-Exclusion

svip99 is committed to promoting responsible gaming practices and protecting vulnerable players. We provide the following tools to help you maintain control over your gambling activities:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your account.
• Loss Limits: Set maximum loss thresholds per session, day, week, or month.
• Session Time Reminders: Receive notifications after a specified period of continuous play.
• Cooling-Off Period: Temporarily suspend your account for 24 hours, 7 days, or 30 days.
• Self-Exclusion: Permanently close your account for a minimum period of 6 months or indefinitely.

If you believe you may have a gambling problem, please contact our support team immediately or seek help from professional organizations. For more information, visit our Responsible Gaming page.

9. Limitation of Liability and Disclaimers

To the fullest extent permitted by applicable law, svip99, its officers, directors, employees, affiliates, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Platform, including but not limited to loss of profits, data loss, or business interruption, whether based on warranty, contract, tort (including negligence), or any other legal theory.

The Platform is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components.

You acknowledge and agree that gambling involves financial risk and that you may lose money. svip99 is not responsible for any losses incurred as a result of your gambling activities. You participate in all games and betting activities at your own risk.

10. Intellectual Property Rights

All content on the svip99 Platform, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, software, and code, is the property of svip99 or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any content from the Platform without our prior written consent.

The svip99 name and logo are trademarks of svip99 Limited. You may not use our trademarks without our express written permission. All other trademarks, service marks, and trade names referenced on the Platform are the property of their respective owners.

11. Dispute Resolution and Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which svip99 is licensed, without regard to its conflict of law principles. Any dispute arising out of or relating to these Terms or your use of the Platform shall be resolved through binding arbitration in accordance with the rules of the relevant arbitration authority, unless otherwise required by applicable law.

Before initiating any formal dispute resolution proceedings, you agree to first contact svip99 customer support to attempt to resolve the matter informally. Most disputes can be resolved quickly through our customer service channels.

12. Amendments to Terms

svip99 reserves the right to modify, amend, or update these Terms at any time without prior notice. Material changes will be communicated via email or through a prominent notice on the Platform. Your continued use of the Service after such changes constitutes your acceptance of the revised Terms. We recommend reviewing these Terms periodically to stay informed of any updates.

13. Contact Information

If you have any questions, concerns, or complaints regarding these Terms or the svip99 Platform, please contact our customer support team:

• Email: [email protected] (plain text, not a clickable link)
• Live Chat: Available 24/7 through your account dashboard
• Support Hours: 24/7, with priority response during 09:00-02:00 WIB